Across 2021, USF Health Neurosurgery staff at USF Health’s Life Hope location earned high scores in the Press Ganey patient satisfaction surveys.
Multiple surveys returned with superb scores for Neurosurgery teams, earning them the top Front Staff Quality award for 1Q21, top Nursing Quality award for 3Q21, and top Provider Quality award (Dr. Raul Olivera) for 3Q21.
The high marks also earned them awards that are part of the USF Health’s Press Ganey Employee Recognition Program, an effort to recognize those with top scores in each quarterly report.
“That level of incredible consistency is quite amazing and rare in medicine/health care,” said Mark Moseley, MD, MHA, CPE, chief clinical officer for USF Health, professor and vice-dean for Clinical Affairs for the Morsani College of Medicine, and associate vice president for USF.
The ongoing award program recognizes the top performers providing USF Health patients with exceptional care and service in the following categories:
- Physician
- APRN/Mid-level
- Nurse/Assistant
- Office Staff Quality
The top performers are named each quarter based on their quarterly Press Ganey survey results.
1Q-2021 winner: Neurosurgery front office staff, received a mean score of 98.5 ranking them in the 93rd percentile nationally among 1,312 sites.
3Q-21 winners: Neurosurgery nursing team with a mean score of 99.37 and 99% nationally among 1,302 sites.
Dr. Raul Olivera: with a mean score of 100 and 99% nationally among 1,302 sites.
From left, Jessica Zambrana, Evelyn Luciano, Alexis Cox, Sandra Martinez, CMA.
From left, Joshua Bernales, CMA, Countiss Williams, APRN NP-C, Dr. Mark Moseley, Sandra Martinez, CMA, Evelyn Luciano, Mona Chavda, Dr. Raul Olivera, Mercy Oigbokie, DNP, AGNP-C, NE-BC, CPHQ, and Jessica Zambrana.
From left, Joshua Bernales, CMA, Dr. Mark Moseley, and Sandra Martinez, CMA.
Dr. Mark Moseley and Dr. Raul Olivera.